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Changing where your calls go at different times of the day

12/09/2013 16:26

For some businesses, when the clock strikes 5 o’clock, that is it. The end of the working day. Time to get in the car, go home, and not have to think about work again until 9 o’clock the next morning.

However, it is not the same for all businesses. For many businesses, particularly small businesses, start up businesses and businesses providing a service “out of hours”, you need to be available to your customers and potential customers outside of the usual “9-5” category. However, many of these businesses will not want to be sitting in offices all through the night either!

One solution is to advertise different clients to your numbers – one for during office hours, and one for outside of office hours. But is a bit of a messy solution, and could still lead to you missing calls if people don’t see both numbers or don’t want to use them. A far better alternative is to just have one phone number – be it an 0800, 0845, 0844 or local phone number – which changes where it is pointing to depending on what time of day it is.

This feature is called Time of Day Routing. You give us a plan of which phone numbers you want your calls pointed to and at which time, and we do the rest. So, they can point to your home phone before work and in the evening, your office number during the day, and your mobile during your commute. Its up to you – and you can change it if you work pattern changes.

For more information, please call us on 0800 142 2499 or click here to visit our website.

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